Privacy Policy
1. Information We Collect
Personal information you provide:
Account information (name, email, password; phone number is optional at registration)
Profile information and preferences
Order information (delivery address and phone number — required only when placing an order)
Automatically collected information:
Device information (model, OS version, unique device identifiers such as Google Advertising ID or Apple IDFA)
Usage information (screens viewed, features used, session duration)
IP address and approximate location (city/country level only)
Error reports and performance diagnostics
Requested permissions (only with your consent):
Notifications
Chat messages and support correspondence:
Chat messages (content, timestamps)
Support session history
Operator/customer representative communications
2. How We Use Your Information
To provide and improve the core functionality of the app
To create and manage your account
To process orders or bookings (where applicable)
To send important service notifications
For analytics, personalization, and product improvement
To prevent fraud and ensure security
To comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data with the following parties:
Service providers (hosting, analytics, error reporting) — contractually obligated to protect your data
Analytics services (Google Firebase, Google Analytics, etc.) — please refer to their privacy policies for details
Government authorities when required by law
4. Data Security
We use appropriate technical and organizational measures (encryption in transit, secure servers, access controls) to protect your information. However, no system is 100% secure.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined or as required by law. You may request the deletion of your account and associated data at any time.
6. Your Rights
Depending on your location, you may have the following rights:
Access, correct, or delete your personal information
Object to or restrict its processing
Data portability
Withdraw consent
7. Children's Privacy
The app is not directed at children under 13 years of age (or the relevant age threshold in your country). We do not knowingly collect children's data. If we discover such data has been collected, we will delete it immediately.
8. International Data Transfers
Your data may be transferred to and processed in countries outside of Turkmenistan (including the United States) where our service providers are located. We ensure appropriate safeguards are in place.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: Email: xmobile.tkm@gmail.com Address: Lebap province, Turkmenabat city, 3rd quarter microdistrict, S.A. Niyazov Avenue, Xmobile store.
Account Deletion
You have the right to delete your account and all associated personal data at any time. You can do this directly in the app or by contacting us via email.
Delete from the App
Open the Profile page, tap "Delete Account", and confirm. Your account will be immediately deactivated and hidden.
90-Day Grace Period
After deletion your account enters a 90-day grace period. If you sign in again within those 90 days, your account will be fully restored. Once 90 days have passed without signing in, your account and all associated data will be automatically and permanently deleted.
Delete by Email
Send an email to xmobile.tkm@gmail.com with your registered email address or phone number in the body and the subject line: 'Account Deletion Request'. We will process your request within 7–14 business days and send you an email confirmation once your account and data have been deleted.
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